A winning effort begins with analyzing, testing & training.
As an Agent, we represent the other party by integrating into their sales process and perform a commercial service on their behalf.
Qualified to train you.
Our commercial department has had multiple specialized sales & coaching courses and is now qualified to train you. We adapt each training specifically to your needs and market(s)
In addition, we offer Mystery Shopping Services.
Mystery shopping
Frenico is an experienced partner to rely on when a mystery guest is needed to test the politeness, service and sales mindedness of your employees.
Our mystery shoppers are trained professionals and have years of experience.
They know what to check and why and provide detailed reports.
Due to their experience you can rely on them to help you with the setup of your enquiries and briefing.
Customer centricity
In the best case scenario you receive a report with zero remarks. But you would be our first!
At no point in your customer his journey should he feel or suspect any dissatisfaction. Customer centricity is key throughout the entire process.
If we can assist you in your mystery shopping needs or you want more information then please contact our offices.
Contact us for more information.